This product is excellent if you use it right. 1. You must use a generous amount of the cream (step 1) to open the pores, otherwise step 2 won't work. 2. You must apply a thick enough layer of the mask so that it can stick to the blackheads etc and pull it off. 3. The timing for pulling off the mask is also very important as if the mask is not dry yet or too dry, it won't work.